Return Policy

Return Policy

Conductor software must be returned unopened in its original condition; we do not accept returns once a product has been opened. Please note that customers are responsible for the cost of shipping. Please send your returns to: Conductor Orchestrating Training PO Box 1170 Wrightsville Beach, NC 28480 If you have any questions on our return policy, please contact us at


If you have a question about Conductor®, please follow these steps:

  • Refer to the Help menu within Conductor®
  • If you cannot find the answer to your question, please email:

When contacting Conductor® for technical support, provide as much information as possible. Please include the following information:

  • Your name, company, email and phone number
  • Serial number for your licensed copy of Conductor®
  • Exact version of Conductor® you are using
  • Operating system, hardware and/or network configuration you are using
  • Detailed description of your question or problem