How Employee Training can Benefit Customer Service Departments

Customers are the backbone of any business. No matter what business you are in, no matter what your niche, today’s competitive business market requires superior customer service. The best way to create a strong customer service team is by having a strong employee training program.  As customers’ needs change and evolve, it’s essential that employees engage in consistent, high-quality training. Below are four benefits to employee training that will convince you to make it a regular part of your department’s routine. Stronger talent. With a quality training program you can ensure your employees are receiving superior and consistent training. You can modify your program to focus on certain information or skills sets you feel your team needs. Creating a staff that is focused on listening, portraying a positive attitude and utilizing proper organizational skills will take your customer service department above and beyond the competition. Employee engagement. The bottom line is employee training keeps a team motivated. Employees perform better when they are engaged and have the resources, proper skills and information to succeed in their career. When you take the time to continuously train and invest in your team it shows them they are valued. Customer satisfaction. Your customers appreciate feeling respected by a staff that cares and feels confident in their position. When your team demonstrates this your customer base will stay satisfied and remain loyal. Increased revenue. As your customer base increases, so does your bottom line. If they are happy and taken care of by a knowledgeable team, they send referrals your way and keep coming back for your business. There are many different training...

Debunking Employee Training Myths

Knowledge is power and as much as we may hate to admit it, your company’s success starts with consistent and frequent employee training. With all the rewards behind employee training, companies still tend to be a little leery and unclear about investing in quality employee training. Let’s look at a few common misconceptions behind employee training. Employees will move on. Many employers worry if they invest in their employees training and growth, they will take that knowledge and run with it—literally! However, the reality is investing in employee development is the best path to company success. With quality training, employees feel engaged and empowered. When a company takes the time to invest in its staff, they feel valued and in turn stay loyal. Employee training is expensive. Some programs can be pricey, but there is no need to blow the entire budget to get a superior training system. Regardless of what you spend, employee training can actually save your company money. Consistent training creates a more knowledgeable work force, which leads to less error and employees spending more time doing quality work.  It’s a lot of extra work. Newer training programs take a lot of the leg work out of employee training. While it may require a little more time, the pros greatly outweigh the cons. Utilizing an employee training tracking system like Conductor will leave managers feeling stress free. Tracking employee training will give you an idea of whether or not the training is even working, or if some tweaks need to be applied in the next round of sessions. It will highlight areas where certain employees may be...

Don’t Waste Time on Unnecessary Employee Training

Employee training can be a tedious and taxing process. It can be tough for busy employees to carve out enough time for training, if they are making the effort ensure they are not wasting their time in doing so. Don’t make your team spend hours of their day on training that isn’t relevant. Maximize everyone’s efforts by incorporating these six tips into your team training strategy. Reinforce the benefits. Ensure your employees know the value and benefits of employee training courses. Explaining what’s in it for them helps motivate and keep them engaged. If they know that the courses encourage workplace development, improve skills, and make them more desirable employees, they are more likely to put forth maximum effort. Provide small increments of information at a time. Too much detailed information at one time will cause employees to quickly lose interest. To keep your team fully engaged, break the information down into small, manageable portions. Make sure it can be accessed outside of the office. Most employees will not want to waste precious office hours worrying about extra training. Create a training system that is easily accessed on the go. This way employees with initiative can work on their training sessions while sitting at soccer practice or during their morning commute, rather than compromise their workload. Utilize Quizzes. No one wants to spend hours re-taking training courses. If employees know they are going to be tested on the material, they will do their best to truly learn and retain the content so as to avoid do-overs. The quicker they pass, the quicker they can get back to their day....

12 Important Facts about Learning and Retention

Your team takes a training course, they master it, ace their tests, and remember it all… forever. Maybe in a perfect world! But of course our worlds aren’t perfect, and neither are our brains. It is essential that we keep this in mind during training sessions and use innovative techniques that cater to our brains. Here are 12 tips to keep in mind about learning, and hopefully they will inspire us to make our employee training programs more memorable. Spreading out learning modules over time drastically increases the potential for knowledge retention. Music has a calming effect during learning sessions. After one hour, people retain less than half of the content presented. People often forget what was never originally learned, only temporarily memorized. Data stored in our memories can deteriorate over time. After one day, people forget more than 70 percent of what was taught. Sleep has a huge impact on memory. It is recommended to have a full night’s sleep before beginning any new training. Regardless of what we want to believe, our brains don’t have the capacity to multi-task. Don’t worry, your employee training courses aren’t completely doomed. According to eLearning Industry, there are ways to create a program that helps your employee’s brains retain new information and boosts memory power. Multimedia tools improve the brain’s memory. Brains work better at certain times of the day. Games help in keeping the brain fit, just like exercising your muscles. Most brains prefer images over text for retention purposes. Luckily, making these changes to your current program won’t require a complete overhaul of your current system. However, with all...

5 Essential Practices for Successful Health Care Training Programs

It’s no secret that it takes something extraordinary to work in the healthcare field. Every employee needs a calm disposition, a tireless work ethic, experience and skills, and specific knowledge. The healthcare field is ever changing and evolving, so how do these providers keep up with health concerns and various treatment options in this constantly changing world? The answer is continuous training. Consistent education is essential in improving patient outcomes, keeping people safe, and ensuring a good quality of life. It’s obvious why a superb training program is so important in the healthcare industry; below are five essential practices for successful employee training programs. Utilize different learning styles. Whether they work in human resources, education, or in front of patients, all people learn and apply new skills differently. An excellent training program will include material that appeals to various learning styles. There should be an balanced blend of verbal, visual and hands-on methods. Embrace computer-based modules. In today’s busy world, computer-based modules can be extremely beneficial. There are certain training sessions that require the face-to-face interaction, but many can be completed online. These are convenient for employees whose days are filled with appointments and travel, and for those who have busy personal lives as well. With computer-based programs, employee training is more consistent and therefore constantly fresh in the employee’s mind. Another strong positive side to computer-based training is that the results are easily tracked. With a quality employee training system such as Conductor Orchestrated Training, administration can seamlessly track progress, schedule courses, record profile information. Make them interactive. Interactive programs are more interesting, but studies show that the...

Four Ways to Get Your Learners’ Attention and Keep it

Lets face it, as humans we are easily distracted. Multi tasking employees who have deadlines to meet, projects to complete, and meetings to attend can find it difficult to fully focus. All of these professional and personal distractions can in turn put employee training on the backburner; with so many technological interruptions at employees’ fingertips, training can become a distant priority. Follow these four simple tactics to push through the distraction, get your learners’ attention, and keep it. Keep it simple. Don’t overwhelm the brain with useless information and unnecessary complication. Keep it simple! Many people go into employee training expecting it to be futile, boring and confusing. Ensure the training sessions are refreshing and relatable without overwhelming your employees. With the Conductor Orchestrated Training easy-to-use software, managers can create and assign tasks to specific employees throughout the course. This guarantees that employees receive individualized training, not generic information that doesn’t matter to them. Break up the training sessions. To keep employees aware and engaged, use 10-minute increments of content, broken up with interactive components like quizzes, games, or a discussion period. In addition to brain breaks, be sure to allow for physical breaks as well. Let your employees periodically get up and move around, enjoy a quick snack, and get outside for some fresh air. Find interesting ways to engage the brain. With learning, the rational side of the brain often takes over. Finding ways to tap into the creative side of the brain while learning can be extremely beneficial. Giving the employee training an emotional aspect – whether it’s sad, funny or scary – can go a...